PRODUCT RETURN POLICY

To return a product covered by warranty, AMP Connect Customer Service requires you to obtain authorization. Once your eligibility is confirmed, you will receive an email containing instructions for replacement and return. To ensure acceptance of the returned product, please include a valid order number with a return reference on the package. Keep in mind that AMP Connect only accepts returns for warranty-covered products. If you made an incorrect purchase, return the product to the point of purchase. Return authorizations adhere to specific policies. Below we will guide you through the product return policy, explaining all the essential aspects and procedures.

Note: It's crucial to understand the return policy before purchasing to avoid unnecessary complications later.

The Importance of Proof of Warranty Coverage

Before returning a product, you must confirm that it is covered under warranty. This can be verified either through the product's serial number or with proof of purchase, such as an invoice or receipt from an authorized distributor. The warranty on a product begins on the purchase date, and the duration varies depending on the product line.

The Role of Product Registration in Returns

Product registration is a crucial part of managing warranty coverage. It provides the distributor with necessary information about the product and its owner. In case of return, this information can help expedite the process.

Shipping Returns: What You Need to Know

You as a customer usually responsible for all transportation, insurance, duties, and other similar charges for returned products. It's essential to pack the product carefully to avoid damage during shipping. A reliable parcel or freight carrier that provides tracking information and proof of delivery is recommended.

Tip: Make sure to include the proof of purchase and your case/order number in the shipping carton before sealing it.

The Process of Repair or Replacement

Once the product return is authorized and the product received, the distributor will typically replace the product and ship the new item to you. It's important to note that products not previously authorized for return may not be accepted. Ensure that the case or replacement order number is enclosed with your product or visible outside the packaging.

The Return Procedure for Non-Warranty Products

In most cases, products that are not under warranty cannot be returned. If you purchased the wrong product, it's recommended to return it at the place of purchase. Always check the return policy before purchasing a product to avoid any surprises.